採用-受付事務
■仕事内容
受付の仕事は会社の顔
ご来店したお客様を最初に出迎えるのが受付の仕事です。明るく元気な挨拶でお出迎えされるとお客様も気分がいいですね。お客様のご要望をお伺いし、担当スタッフへと繋ぐ大切なお仕事です。当社のお客様は長年ご利用いただくお客様も多いです。長い期間働いているとお客様との信頼関係も構築されていきます。
オイル交換の受付
自動車のメンテナンスで欠かすことが出来ないのがエンジンオイルの交換です。毎日、必ずご来店があるオイル交換のお客様をお迎え・受付・ご精算の仕事は当社の受付業務の基本です。お客様からオイル交換の依頼と一緒にご要望をお伺いすることもありますから、フロントスタッフやメカニックに伝達します。
タイヤ交換の受付
タイヤ交換でご来店したお客様の受付を行います。事前にご予約を頂いている場合は作業指示書で作業内容・料金・支払方法を確認します。当社ではインカムを活用していますから、ご来店をインカムでメカニックに伝達します。
作業が終わればご精算です。店内でご精算が終われば、駐車場に停めてあるお車までご案内し、実際に交換したタイヤをご確認いただきます。笑顔と感謝でお見送りします。
車検の受付
当社の車検はご予約制です。朝のうちに本日のご予約を確認しておきます。メモをしておくのも大切ですね。ご予約のお客様がご来店したら必要な書類と作業内容を確認します。。当社では店内でお待ちいただく短時間で終わる立会い車検とお預かりする一日車検があります。
一日車検の場合は代車をご利用いただくこともあります。代車を駐車場に移動してお見送りします。
車購入の受付
車の購入でご来店するお客様は基本は営業スタッフが直接お出迎えします。しかし営業スタッフが忙しい場合などはサポートするのも大切な仕事です。実際に商談することはありませんから担当営業スタッフに繋ぐまでの間、楽しく会話をすることが大切ですね。
事務作業
- 清算が済んだ書類の整理
- 車検証情報、顧客情報のシステムへの入力
- 業績指標の実績をシステムへ入力
- 新しい車検証の出来上がりのご連絡、郵送準備
- 入荷した部品の受け取り、整理
- 待合テーブルなどお客様エリアの清掃、整頓
日常的にパソコンを扱う仕事ですから、操作に慣れておくとスムーズです。
電話対応
電話でお問い合わせを頂くことも多いですから、電話対応も日々の業務の一部です。メモを取り、復唱することが大切です。
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